What We Do

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CRM is the tool that allows us to understand, anticipate and meet the needs of current and potential customers, ERP is a business management software used to collect, store, manage and interpret data from many business activities. We are Salesforce.com Certified Partners, with experience in Guatemala, Latin America, and the United States, by complementing this service with a success executive, we innovate and dominate customer portfolio management, accuracy in scheduling business appointments, follow up leads and sales opportunities, making it a precise business strategy, effective and cutting edge.

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We have worked with great companies for almost 10 years and we are growing in knowledge and expertise every day. Our team has become an expert in providing administrative and online media support with extreme attention to details, as well as interpreting data to present reports using different online tools.

We are known for providing the ideal support for advertising operations and statistical analysis to ensure accuracy in advertising campaigns data, as well as carry on with our clients’ settlements, clearances, record maintenance, regulatory compliance, accounting and others.

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Times change, and we adapt and evolve. Sales and Marketing are not the same as 50 years ago, not even as 10 years ago. There is a very high probability that a general message to all the masses won’t reach your target audience these days.

Inbound marketing was born in the early 2000’s as a marketing strategy that refers to the activities and channels used to attract or bring leads rather than go out to get their attention. Tactics such as Content Marketing, Social Media, Online Advertising and SEO are keys to see great results.
At BPO Innovations we have the knowledge, the people and the technology to offload these tasks from you and transform them into a successful marketing tool.

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Communications are still core for businesses today. Before the internet appeared in our lives, communications relied on the telegraph, postal mail, and telephones. Today, many channels have been added to the business communication grid.

Unified Communications Server, also known as UCS, is BPO Innovations’ structural service that has been designed to unify today’s new and legacy communication channels in one platform that allows companies from small business to big enterprises to centralize their communications. UCS takes advantage of top notch technology to reduce physical space, equipment and costs, making this top service affordable, there for possible even to small companies.

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Would you leave your doors open or unlocked if you know there are burglars in your neighborhood waiting to crash into any house? Unfortunately, there virtual world is somehow like real life, where you have thieves looking for an opportunity to crash into your house, either just to throw a party because no one is home or actually looking to do some harm to you. Either way, you need to reinforce your fence, doors, and windows.

At BPO Innovations we have found that the best solution is pfSense. We know how to install it, configure it and use it properly to keep your business safe. The beauty of it is that it’s not expensive as we tend to think.

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“Customer service is a series of activities designed to enhance the level of customer satisfaction – that is, the feeling that a product or service has met the customer expectation.” Turban, Efraim (2002). Electronic Commerce: A Managerial Perspective.

We believe in the importance of customer service, therefore we give our best to support our clients to bring their customer service from good to outstanding. The combination of our people, proven processes and technology allow us to achieve our goal of leveraging the customer service area for our clients.

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The name itself is very explanatory, but it might not be so easy to think about the use of this service in this era of technology. The same technology that has emerged through all these years, allow us to create processes that help our clients to get results for: Proactive customer service, sales calls, renewals, collections, customer satisfaction surveys, market research, appointment booking and so on.