Our Team

Alexis Rivas - CEO

Alexis is the founder and CEO of BPO Innovations, a Guatemala based outsourcing firm specialized on Managed Services to national and international companies. He is a Managed Services Expert as well as the operational and strategic liaison for staff and customers alike.

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Mario Reyes - Chief Operation Officer (COO)

Mario is the Chief Operation Officer (COO) of BPO Innovations. He is in charge of Process Development and Optimization, Business Development and Operations Management. He’s always willing to bring his business skills to the table to follow up on small and medium size companies through...

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Richard Dekkers - Team Lead

Richard is the Team Lead of one of our Online Media teams. He was born and raised in the Netherlands where he went to a senior high that was specialized in business administration. After that he went to the University where, taking notice of his skills, he took a career in Business Informatics...

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Elisa Duarte - Team Captain

Elisa is the Team Captain of one of the Online Media teams. Her analytic and numerical abilities make her a perfect fit for the company’s gears. She is currently studying to become a Systems Engineer and has a preference for mathematics and especially for statistics since the results are more tangible...

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Sonia Mérida - Team Captain

Sonia Merida is the Team Captain of one of our Online Media teams, a position that she earned due to her efficiency and skills. She is about to earn her degree in Clinical Psychology and Social Counseling and has been certified in different areas such as Leading and Motivating, Developing Employees...

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Lucy Mendoza - CRM Team Lead

Lucy is our CRM Team Lead. She’s about to graduate with a Business Administration Degree, she is a certificated SalesForce.com administrator and is currently...

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Andrea Mendez

Andrea Méndez - Team Captain

Andrea Méndez is the Captain of our CRM Team. Her specialization in Operations Administration, with which she complements her advanced studies in Business Administration...

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